“The airways are pointing fingers at one another and nobody will decide up on our misplaced baggage and I can not file a report.”
A Vancouver man says a calming European trip together with his girlfriend was ruined after the couple’s luggage went lacking following a canceled flight.
The vacationers had been initially booked on an Air Canada flight from Vancouver Worldwide Airport (YVR) on Aug. 28 that stopped at Toronto’s Lester B. Pearson Worldwide Airport (YYZ) earlier than heading to Lisbon, Portugal.
Nevertheless, a couple of days earlier than they had been as a result of go away, the outing was canceled and the couple was rebooked on a Vancouver to Boston flight after which a Boston to Lisbon flight. Earlier than boarding their outbound flight there was a substantial delay at YVR they usually arrived in Boston after their second flight had already departed.
Robert Meca reviews Vancouver is superior that the couple was rebooked on a Delta flight and instructed that their baggage could be transferred to the brand new aircraft.
“In fact it did not occur,” he explains. “I used to be instructed I might make a report on-line or over the telephone.
After unsuccessfully attempting to lodge a report on-line “numerous instances”, the indignant traveler returned to Lisbon airport 5 days later, solely to be instructed it was too late to make a report and that he must make one with the airline, which he ” is attempting to do on a regular basis.”
A traveler in Vancouver is hoping to obtain compensation for a flight delay from Air Canada
Because the numbers he needed to name had been North American, Meca’s mom started calling her son day by day whereas he was away. At one level she spent 10 hours attempting to pay money for somebody.
“She’s been hung up on, placed on maintain for hours after which disconnected or instructed she will be able to’t do something,” he says. “Air Canada is telling me it is Delta’s fault and Delta is saying they did not verify our baggage.”
“I actually do not know what to do. The airways level at one another and nobody will deal with our misplaced baggage and I can not file a report.”
Though his luggage have an Air Canada emblem, airline representatives instructed Meca to contact Delta. However after they arrived again in Vancouver on September 19, an Air Canada agent was capable of file a misplaced baggage report.
“This has prompted me plenty of stress throughout a vacation that must be enjoyable. My mom has additionally been pressured and even put in work to assist us. I’ve spent plenty of time and so has she,” he explains. “I needed to exit to purchase new garments and all of the necessities once I had simply purchased all the things I wanted earlier than I left.
“When boarding the aircraft, the agent instructed my girlfriend that there was no room for her carry-on and that it must be checked beneath.” Additionally they misplaced this one which had all her make-up, hair dryer, and so forth. after which the entire journey. she had none of that, which upset her and made her not like herself whereas we had been out.”
Meca provides that he’ll “by no means fly Air Canada once more” and believes the airline shied away from taking accountability. He hopes to be compensated for his misplaced baggage in addition to the clothes he had to purchase whereas in Europe.
VIA has reached out to Air Canada for remark.