Her burden was misplaced. Then a sort stranger got here to her assist

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(CNN) – It had been seven days since she landed in New York Metropolis, and Hana Sofia Lopes’ baggage was nonetheless lacking.

Each morning Hana Sofia referred to as the airport for updates and was getting more and more annoyed, and nonetheless much less baggage.

“Right here I’m in New York, with no garments on besides those I wore on the flight. No footwear. No brush for my hair. No make-up. No blush. Nothing. Simply me and my bag, ” she tells CNN Journey.

Hana Sofia, an actress from Luxembourg of Portuguese descent in her early 30s, stopped in New York Metropolis in October 2022 to meet up with a pal. Her closing vacation spot was Canada, the place she was beginning to produce a movie.

Upon arrival in Montreal, Hana Sofia was presupposed to attend a prestigious trade occasion, which introduced collectively movie legends and the Prime Minister of Luxembourg, Xavier Bettel. Her rigorously deliberate outfit seemingly gone eternally, Hana Sofia purchased a last-minute costume in New York and boarded a aircraft to Canada.

After touchdown in Montreal, Hana Sofia went straight to the airport data desk to file a baggage declare in particular person.

“I used to be actually considering to myself, ‘You recognize, I’ll explode,'” he remembers. “However then again, I am additionally a yogi, so I additionally consider in karma.”

Hana Sofia knew that her misplaced baggage — which had been broken someplace alongside the best way from Europe to the USA — was not the fault of an airline employee in Canada. In order she approached the counter, she lowered her anger.

“I simply begin by saying, ‘Pay attention, what I’ll say is nothing private. It is actually simply in opposition to your organization, in opposition to the corporate you’re employed for,'” Hana Sofia remembers.

As she spoke, Hana Sofia’s disappointment appeared not as anger however as tears, and he or she felt emotional as she spilled the small print.

Hana Sofia spent every week in New York Metropolis with out her baggage.

Friendship of Hana Sofia Lopes

On the opposite aspect of the airport counter was Azalia Claudine Becerril Angulo, a part-time airport worker in her mid-20s who has lived in Montreal her complete life.

Azalia listened to the story, and located herself imagining how she would really feel if she have been the crying stranger.

“He was actually unhappy, offended, and I understood why,” Azalia tells CNN Journey.

“I wished to assist her. Normally, individuals are silly and they’re very aggressive. It was completely different.”

Azalia looked for the lacking baggage reference quantity but it surely wasn’t excellent news — the display stated the bag was in Frankfurt, Germany.

Listening to this, Hana deflated Sofia.

“I am right here to shoot a movie, and tomorrow, a reception with the Prime Minister of Luxembourg, which is my nation,” she defined. “I do not even have make-up to placed on my face. I do not even have face cream. I haven’t got something.”

Azalia returned from the pc.

“Wait, do you want make-up? I am a make-up artist, I can do your make-up for you,” she provided.

Hana Sofia was fully shocked, however Azalia continued, explaining that when she wasn’t working on the airport, she was an expert make-up artist.

“If you would like, I can come to your lodge within the afternoon and do your hair and make-up so you possibly can attend your reception,” she stated. “If I have been you, I would be scared too. That is why I actually wish to do that free of charge.”

Each shocked and shocked, Hana Sofia agreed and the 2 girls exchanged numbers.

Azalia says that she had no intention of serving to Hana Sofia.

“I actually believed it,” he says. “It was actually about her vibe and our relationship.”

Hana Sofia felt the identical method.

“I felt that it was actually, actually true by the best way he was speaking and the best way he was performing,” she tells Azalia.

Make a connection

lost baggage allowance3

This is Azalia in her Hana Sofia lodge room along with her make-up equipment on.

Friendship of Hana Sofia Lopes

The subsequent day Azalia arrived on the Hana Sofia lodge, and as Azalia began work, the 2 girls started to talk about their lives.

Hana Sofia talked about how she felt each nervous and excited concerning the reception that night, whereas Azalia talked about how she splits her time between the airport and her make-up profession.

They waved between French, English and Spanish — each girls communicate a number of languages.

“When she did her make-up, it was very pure,” says Hana Sofia. “It did not really feel like I used to be simply assembly somebody for the primary time. It felt like I used to be assembly an outdated pal, which is loopy, as a result of I solely met him the day earlier than, however we talked rather a lot.”

As an actress, Hana Sofia spends quite a lot of time within the make-up chair. She is aware of what she likes and would not like, however she positively favored the look Azalia put collectively.

“She did an ideal, nice job,” he says.

Hana Sofia’s solely hesitation was Azalia’s insistence on serving free of charge. However Azalia was decided.

“Make-up for me, it is an artwork, it is actually a ardour,” says Azalia. “So it is not concerning the cash. It is simply because I actually wish to make folks really feel good and pleased.”

As well as, on the identical day, Hana heard Sofia from the airport. Her misplaced bag was not in Frankfurt. She was tracked down and on her method to her Montreal lodge.

At that second, Hana Sofia says that she felt that Azalia was an actual fairy godmother.

“She’s not solely an ideal particular person, she’s additionally actually good at her job as a result of she was capable of finding my stuff,” says Hana Sofia.

A pal in Montreal

Reduce to at the moment and Hana Sofia is again in Europe for the vacations. He’ll return to Montreal within the new 12 months to movie, when he plans to satisfy Azalia for dinner and drinks.

The 2 girls saved in contact and texted one another frequently.

“She has a pal in Montreal,” Azalia tells Hana Sofia. “No matter he wants, I will be there.”

Each girls say their unlikely relationship illustrates the significance of openness and empathy, particularly on the airport, the place folks usually really feel confused and confused about their travels.

“Individuals want to appreciate just a little extra that the particular person in entrance of them has no management over what occurs,” Azalia says. “So in the event that they’re affected person and actually calm about it, the particular person in entrance will allow you to the perfect we will.”

Hana Sofia says: “It is not concerning the make-up. After all, if I haven’t got make-up, it is not the top of the world.”

“It is rather more about how little we do these items. We do not actually cease fairly often to consider how the opposite particular person would possibly really feel or how the opposite particular person would possibly expertise one thing. We simply do our factor and we do not. “Don’t be concerned, sadly, that is the way it goes. And in her case, she actually did not do it. And that is the extraordinary factor.”

High photograph: Hana Sofia Lopes, entrance, pictured after Azalia Claudine Becerril Angulo, again, will get her make-up accomplished in Montreal. Credit score: Hana Sofia Lopes

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