Toronto Pearson Worldwide Airport is without doubt one of the lowest main airports in North America on the subject of buyer satisfaction, in accordance with a brand new report.
Based on the JD Energy 2022 North American Airport Satisfaction examine launched Wednesday, Pearson Worldwide ranked sixteenth out of the 20 largest “mega” airports in North America. The airport scored 755 out of a potential 1,000, under the common of 769 however simply above Boston Logan (754), Los Angeles (753), Chicago’s O’Hare (751) and New York’s Newark Liberty (719).
Topping the record of main airports – outlined as these serving greater than 33 million passengers per 12 months – are Minneapolis-Saint Paul (800), San Francisco (796), Detroit Metropolitan Wayne County (791) and New John F. Kennedy York Airport (791).
The JD Energy examine is predicated on a survey of greater than 26,000 passengers from Canada and the US touring via North American airports. Respondents have been requested about satisfaction with terminal amenities; airport arrivals and departures; baggage declare; safety; check-in and baggage examine and meals, beverage and retail companies.
The survey was carried out between August 2021 and July 2022, a interval that included the summer season journey season, when many airports have been gripped by chaos amid a restoration in journey demand that, together with labor and processing points, led to a wave of cancellations and delays.
“The mix of pent-up demand for air journey, a nationwide labor scarcity and steadily rising costs for every part from jet gas to bottled water has created a situation the place airports are extraordinarily crowded and passengers are more and more annoyed – and that is more likely to proceed till 2023 ,” JD Energy’s head of journey, Michael Taylor, mentioned in a press launch.
“(It) is obvious that elevated airport capability can’t come quickly sufficient.”
Vancouver Worldwide scored 794 to rank eleventh out of 27 giant airports, outlined as these serving between 10 million and 32.9 million passengers per 12 months. Calgary Worldwide was seventeenth with 780 factors, under the massive airport common of 784 factors, whereas Montreal-Pierre Elliott Trudeau Airport was twenty second with 766 factors.
Within the medium-sized airports class, outlined as these serving between 4.5 million and 9.9 million passengers a 12 months, Macdonald-Cartier Airport in Ottawa scored 806 factors for tenth place out of 18, whereas Edmonton Worldwide scored 799 factors for twelfth place out of 18. The common rating for medium-sized airports was 807.
The survey discovered that total airport satisfaction was down 25 factors in comparison with 2021 as vacationers grappled with fewer flights, crowded terminals and sparse meals and beverage choices. Greater than half (58 %) of vacationers described airports as very or reasonably crowded. About one in 4 (24 %) mentioned that they had not purchased meals or drink on the airport as a result of it was too costly.
Alicja Siekierska is a senior reporter at Yahoo Finance Canada. Comply with her on Twitter @alicjawithaj.
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