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TransLink opens new customer support heart at Waterfront Station

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TransLink has unveiled a brand new flagship 6,200 sq. meter customer support heart at Waterfront Station.

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The middle – painted in gleaming white with hovering seven-metre ceilings – is in a primary location within the centre’s important corridor, within the former workplaces of Small Enterprise BC subsequent to Starbucks.

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Thrice the dimensions of the present service heart on the Stadium-Chinatown station, it’s housed in Vancouver Metro’s busiest transit hub, with 35,000 folks passing by way of on a median weekday.

The new customer service at Waterfront Station opens on Friday 23 September.
The brand new customer support at Waterfront Station opens on Friday 23 September. Photograph by TransLink /jpg
30 TransLink employees will work there.
30 TransLink workers will work there. Photograph by TransLink

“We have to be extra out there to our clients every time and wherever they need assistance, which is why we’re shifting our customer support heart to Waterfront Station, which is situated on the intersection of all our modes of transportation,” mentioned Kevin Quinn, CEO of TransLink. in an announcement.

Waterfront Station is the terminus of SkyTrain’s Expo and Canada Strains. It has direct entry to SeaBus, WestCoast Specific, a number of bus routes and HandyDART pickups and drop-offs. With Canada Place, the cruise terminal and historic Gastown close by, Waterfront Station can be a extra accessible location for vacationers.

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Multiple million folks go by way of Waterfront Station yearly.

The brand new customer support heart formally opens to the general public on Friday 23 September. It would function between 9am and 5pm on weekdays and can have 30 workers together with WestCoast Specific Operations Heart workers.

Transit customers can go to the middle for customer support, buy and activate Compass playing cards, get route recommendation by way of the contact display, pay violation tickets and register and get keys for bike lockers on TransLink’s system, TransLink mentioned.

The brand new heart will substitute the service heart at Stadium-Chinatown Station, which can be closed. Nevertheless, TransLink’s Misplaced Property Heart will stay in its present location.

The center includes navigation assistance via touchscreen kiosks.
The middle contains navigation help through touchscreen kiosks. Photograph by TransLink /jpg
It also includes the original clock that was installed when Waterfront Station was first built in 1914.
It additionally contains the unique clock that was put in when Waterfront Station was first inbuilt 1914. Photograph by TransLink

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